Key Questions

The evidence presented has explained the arguments for introducing new technology and processes which create potential ‘added value’ for managers and employees through more effective information flows. Further, it is claimed that this added value is created through aligning the function more closely with business/corporate strategy and the longer-term reputational aims of organizations. However, the evidence also points to counter-claims that investment in new technology and processes has failed to deliver the promised results, which leads to a key question:

How do we deploy and adopt new technology and processes in a way that creates value?