Case Study - London Stock Exchange

This case shows how the line-of-sight between corporate business goals, HR strategic goals and e-HR architectures was achieved at the London Stock Exchange, one of the world’s leading international equity exchanges and provider of associated services. The e-HR project specific goals were to:

• Support the transition to a Business Partner model;
• Increase the range and quality of services;
• Reduce overall cost of HR to the business;
• Allow the existing HR resource to engage in “value add” work;
• Create the tools for managers and employees to take responsibility for HR related employment life cycle events;
• Better allocate HR resource;
• Develop commercially focused management information.

As a direct response to the strategic goals of the LSE, the e-HR goals were broken down into work-streams, which in turn were further broken down into specific deliverables – see Figure 6.

The e-HR deliverables were then arranged in a road map, showing the sequencing and connectedness between the different e-HR elements – see Figure 7.

The important feature of this case example is that is shows the approach taken for this particular organizational context, and how it adopts the principles set out in detail in this guide for defining e-HR goals and turning those into solutions.